E-commerce integration

As you almost certainly know from experience, shipping times are a huge factor in ecommerce customer satisfaction. If a company has the perfect website, stellar products, and helpful customer service, but their products take weeks upon weeks to get to their customers, no one will...

While many of our clients use IN-SYNCH® to integrate their ecommerce platform with Sage 100 ERP, our solutions can accomplish so much more! In this blog, we’re focusing on an essential part of any distribution business: shipping. We’ll go over how businesses can greatly improve...

Although we here at ROI spend most of our time working on improving the operational efficiency of our clients through IN-SYNCH, marketing efficiency and strategy is just as important to a business’s success. Without clear, enticing, and on-brand marketing, you won’t attract customers—no matter how...

When it comes to shopping for anything, personalization is key. That’s why many retail stores have associates who will pick out clothes for each individual customer—because who can say no to trying something on if it was picked just for you? At ultra high-end stores,...

If your company operates in the Business to Business (B2B) sphere, you know how important customer relationships are. By carefully cultivating relationships with your B2B customers, you can often ensure repeat sales and a steady income. But if your business doesn’t have a B2B portal...

In the world of ecommerce, Amazon looms large. Many businesses with their own ecommerce websites also maintain an Amazon marketplace, gaining better access to Amazon’s 310 million consumers. However, working with a third party introduces a large amount of data to exchange, which will need...

Summer brings with it many construction projects, as businesses and customers across the country take advantage of clear weather and free time to improve their homes or offices. During any construction project, it’s imperative to get the right parts and supplies when you need them....

Sometimes we all want a taste of the finer things in life. These ROI clients can help you with that! Not only do they have a luxurious selection of products, but their ecommerce experience is unparalleled due to the power of IN-SYNCH working behind the...

Back when stores were just brick-and-mortar buildings, it was easy to understand how to improve customer experience: create a welcoming environment, display merchandise in an intuitive manner, train employees well, and get to know regular customers by name, among other best practices and strategies. However,...

For over 25 years, ROI has worked closely with businesses using a host of ecommerce platforms. As we have discussed our clients’ needs and goals, operational efficiency has emerged as a consistent theme. We believe that operational efficiency within the ERP ecommerce system is going...